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Zalando ZEOS

Zalando E-Commerce Operating System

Smartphone displaying the ZEOS website with the headline “Europe, unlocked” on a purple abstract background.

Building the digital engine for Europe’s fashion and lifestyle logistics powerhouse. How we evolved the web presence of Europe’s leading logistics player with a sophisticated design language and modular architecture that turns logistics complexity into enterprise growth.

Services

  • Experience Strategy
  • Design Direction
  • UX / UI Design
  • Prototyping
  • Frontend Development
  • Backend Development

Challenge

As ZEOS cemented its position in European fashion logistics, its digital presence needed to graduate from startup foundations to an enterprise-grade identity. The challenge lay in evolving the brand in a quintessentially ZEOS way, while simultaneously distilling a complex value proposition—spanning physical networks and digital orchestration—into clear, market-leading narratives. Operationally, the legacy technical setup had become a bottleneck, requiring a complete architectural overhaul to eliminate friction and empower the team to move at the pace of global expansion.

Solution

We designed a fully modular design system—a comprehensive "ZEOS web language" that balances enterprise sophistication with distinctive brand energy. Underpinning the platform is a headless CMS architecture that transformed content management from a technical hurdle into an effortless, self-service capability. By restructuring the information architecture around journey-based storytelling, we distilled ZEOS’s logistics complexity into crystal clarity—creating a scalable digital headquarters that demonstrates not just what ZEOS does, but why they are the obvious choice for fashion growth.

Impact

The relaunch transformed ZEOS’s digital operations, cutting launch cycles from weeks to days and enabling total editorial independence. The team can now communicate product launches, innovations, and adjust their offerings without developer handoff. This unified, modular ecosystem ensures that every campaign and thought leadership piece slots in seamlessly—maintaining brand coherence while amplifying conversion across all digital channels. The result is a ZEOS that trades their start-up silhouette for a stunning enterprise-ready fit.

Warehouse worker placing packaged clothing on a shelf in a modern fulfillment center with conveyor systems.
    Person with curly hair looking at a smartphone against a clear blue sky background.
Laptop displaying a case study webpage about marketplace growth with a model image and performance highlights.
Smiling woman receiving cardboard boxes from a delivery person at her home.Card-style UI showing “60 million+ customers understood” with supporting text on a purple background.
Person holding a tablet displaying a ZEOS logistics dashboard interface with shipment and service options.
Three mobile UI screens showcasing ZEOS fulfillment features, including returns, sales conversion, and marketplace growth.

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Portrait image of Oliver Ecker

Oliver EckerFounder & Managing Director

Get in Touchhi@dayy.com

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